ServiceTitan is the enterprise standard for HVAC, plumbing, and electrical shops running dispatchers and call tracking. It's good at what it does, but it's built for companies with 20+ trucks, not for the working contractor with one truck and a phone. Here's the honest side-by-side.
Last verified May 23, 2026. ServiceTitan does not publish dollar figures publicly — their pricing page shows three tiers (Starter, Essentials, The Works) with "Request Pricing" buttons. Any specific dollar figures below come from public reviews and ex-customer reports, not from ServiceTitan's own site. Get a current quote before deciding.
| Feature | Workhand | ServiceTitan |
|---|---|---|
| Pricing & commitment | ||
| Published pricing on the website | $0 / $29 / $89Right on the homepage | ×Contact sales for a custom quote |
| Starter tier (per month) | FreeSolo owner, 1 active job | Quote only"Starter" — per-technician quote, real-world floor reported around $300-400/mo |
| Mid tier (per month) | $29/mo flatUp to 5 users | Quote only"Essentials" tier, per-technician |
| Upper tier (per month) | $89/mo flatUp to 15 users + QBO + portal | Quote only"The Works" tier, per-technician |
| Annual contract required | ×Month-to-month | ✓Typically multi-year |
| Implementation / setup fee | $0 | Yes, variesOften thousands; includes onboarding team |
| Sign-up time | 90 seconds, self-serveNo card required | Sales call → demo → quote → contractWeeks, sometimes months |
| Per-user fees | No | Yes, scales with tech count |
| Free plan | ✓1 active job + 1 user | × |
| Free trial | 14 daysNo card required | ×Demo only |
| Estimates & invoices | ||
| Estimates with e-signature | ✓ | ✓ |
| Good-better-best estimate options | Manual | ✓Built-in proposal builder |
| Multi-language estimates (en/es/pt) | ✓ | × |
| AI line-item suggestions | ✓Trained on your past jobs | Templates |
| Online invoice payments via Stripe | ✓No platform fee, keep 100% | ✓ServiceTitan Payments |
| Consumer financing offers | × | ✓Built-in financing partners |
| Recurring invoices / memberships | ✓ | ✓Best-in-class membership engine |
| Dispatch & routing | ||
| Drag-and-drop dispatch board | ×Calendar view, not grid | ✓Best-in-class for service dispatch |
| Real-time tech location on map | × | ✓ |
| Route optimization | × | ✓ |
| Call tracking + recording | × | ✓Native IVR + recording |
| GPS-stamped check-in / check-out | Time-stamped | ✓ |
| Field operations | ||
| Per-job team chat with photos | ✓WhatsApp-style, role-scoped | Notes only |
| Daily logs with photos | ✓Customer-facing optional | ×Job notes only |
| Photo annotations | ✓ | × |
| Time tracking | ✓ | ✓ |
| Mileage tracking + IRS-rate write-offs | ✓ | × |
| Punch list | ✓ | ×Not in core product |
| Customer selection sheets | ✓Paint, finishes, tile, fixtures | × |
| Customizable job tabs per job type | ✓ | Workflow customization |
| Sales & marketing | ||
| Public profile page (lead capture) | ✓workhand.app/c/your-name | ✓Marketing Pro module |
| Sales pipeline / CRM | ✓ | ✓ |
| Email marketing campaigns | × | ✓Marketing Pro |
| Local Google Ads management | × | ✓ |
| Customer review automation | ✓Google funnel built-in | ✓ |
| Subs & team | ||
| Subcontractor invitations + insurance tracking | ✓ | ×Built around W-2 techs |
| 1099 export | ✓ | ×Payroll-side |
| Tech performance scorecards | × | ✓Per-call grading |
| Accounting | ||
| QuickBooks Online sync | ✓Built into Team plan | ✓ |
| Job costing + profit per job | ✓ | ✓ |
| Inventory across multiple locations | × | ✓ |
| Onboarding & support | ||
| Self-serve sign-up | ✓90 seconds, no card | ×Sales-led |
| Phone support | Email-onlyFounder replies | ✓Dedicated success manager |
| Mobile app (iOS + Android) | ✓Real apps, not a web wrapper | ✓ |
ServiceTitan does not publish dollar figures on their pricing page. The reference numbers below come from public reviews and ex-customer reports of typical real-world quotes, not from ServiceTitan's site. Your actual quote will depend on technician count, tier, and contract length.
ServiceTitan doesn't publish numbers, so we won't pretend to either. Public reviews put a real-world floor around $300-400/tech/mo on annual contracts, but only a sales call confirms your actual quote. ServiceTitan is the right buy for shops where that delta is recovered in one extra service call per month. For most small crews, it isn't.
Be honest with yourself first: if you genuinely use the dispatch board, call tracking, and Marketing Pro every day, don't switch. If you mostly use ServiceTitan for jobs, estimates, invoices, and the customer database, the move is simple.
If you're a 20+ truck HVAC or plumbing company with a dispatcher and a call-tracking budget, no. ServiceTitan is purpose-built for that scale and Workhand is not trying to compete there. If you're under 10 trucks or just starting out, the honest answer is that most small shops use roughly 30% of what ServiceTitan offers and pay ServiceTitan-scale money for it. Workhand covers that 30% (jobs, estimates, invoices, crew chat, daily logs) at $29 or $89 flat per month.
ServiceTitan does not publish dollar figures publicly. Their pricing page shows three tiers (Starter, Essentials, The Works), each with a "Request Pricing" button, and quotes are built per technician with annual or multi-year contracts. Public reviews and ex-customer reports suggest a real-world floor in the $300-400/mo per-technician range for the Starter package on annual commitment, plus an implementation fee that often runs into the thousands. You speak to a sales rep, get a custom quote, and sign a multi-year agreement. Workhand publishes pricing on the homepage. $0 / $29 / $89. No sales call required.
Yes. ServiceTitan supports CSV exports of customers, jobs, and invoice history. We help with first-time migrations on Pro and Team plans. Email [email protected] and we'll walk you through it. Note that if you've built ServiceTitan-specific automations (call recording integrations, custom dispatch rules, Marketing Pro), those won't translate directly. You're effectively choosing a simpler product.
Real-time dispatch boards with route optimization, deep call tracking and IVR, marketing automation with email and SMS drip campaigns, integrations with parts suppliers and inventory networks, technician performance scorecards at the call-by-call level, and a customer-success team that flies out to onboard you. If any of those are your daily reality, you need ServiceTitan, not Workhand. See our Housecall Pro comparison if you want a service-dispatch product at a lower price point.
Different target customer. ServiceTitan sells to franchise systems and growth-stage HVAC/plumbing/electrical companies with dedicated office staff. Workhand sells to the working contractor with a truck and a phone. We don't need to fund a sales team, an implementation team, or call tracking infrastructure. The product is simpler on purpose so the price can be simpler too. Built by a PM at a pool building company who got tired of paying $300+/mo for software his crew didn't use.
Try Workhand on a real job. If it doesn't fit, walk away. Free plan handles your first job at $0/month.
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