Workhand FAQ

What is Workhand?

Workhand is a mobile-first field-operations app for working construction contractors. That covers general contractors, remodelers, subcontractors, HVAC and plumbing install crews, landscapers, fence and concrete crews, and pool builders. You run jobs, send estimates and invoices, message your crew per job, track costs and time, and get paid, all from one app on your phone.

It fits solo operators on up through shops doing several million in annual revenue with 1 to 15 person crews. It is not built for 50-plus-person enterprise operations or chemical-only pool service routes.

It launched in May 2026 and is operated by Innovative Ops LLC out of Wesley Chapel, Florida. The founder is a working construction project manager who built it for the contractors he works with every day.

Is Workhand free to try?

Yes. The Free plan supports 1 active job and 1 user with no time limit and no credit card required. Pro ($34.99/month) and Team ($89.99/month) both include a 14-day free trial. You can use the Free plan forever if your business is small enough — most contractors upgrade once they hit the 1-job limit.

How does the 14-day free trial work?

Start a Pro or Team subscription in the app and you get 14 days of full access before the first charge. On iOS the trial is handled by Apple In-App Purchase; on Android and the web it runs through Stripe.

Cancel anytime during the trial in Settings → Billing and you will not be charged. If you forget to cancel, you can still cancel the renewal and email [email protected] within 30 days to request a refund.

How do I sign up?

Download Workhand on the App Store or Google Play, tap Create account, enter your email, and pick a password. You'll be on the Free plan immediately — no card needed. Add your company name, logo, and a sales tax rate in Settings → Company and you're ready to send your first estimate.

What kind of contractor is Workhand built for?

Field-based trades that run per-job projects with 1-15 person crews. The sweet spot is contractors whose typical job is $5,000 to $250,000 and who get paid in a few milestones rather than 30 progress draws. GCs, remodelers, landscapers, fence and deck installers, HVAC and plumbing project work, pool builders, and small custom builders fit cleanly.

Two business shapes don't fit: high-volume service ticketing with route optimization (think 12 short stops a day — Jobber or Housecall Pro are better), and production custom homebuilders with AIA-style bank draws (Buildertrend is the right tool there).

Does Workhand sync with QuickBooks Online?

Yes. Connect QuickBooks Online from Settings → QuickBooks Online and Workhand syncs customers, invoices, and payments two-way with your QBO company automatically.

You can disconnect at any time, which revokes our access tokens with Intuit. QuickBooks Desktop is not supported.

Can my customers pay invoices online?

Yes, if you connect Stripe Connect in Settings → Payments. Once connected, every invoice you send includes a Pay invoice online button that accepts credit cards and ACH. Funds land in your bank in roughly two business days.

Stripe's standard processing fees apply (2.9% + $0.30 for cards in the US) and Workhand does not take a cut on top of that. The button is hidden on invoices until you connect Stripe, so nothing surprises your customers.

Can my crew see costs and profit?

No, not by default. Cost prices, internal margin, sales commissions, and profit-per-job are visible only to Owner and Office roles. Employees, sales reps, and subcontractors never see the material cost behind a line item, even when they open the same estimate.

Customer-facing PDFs and the customer portal also strip every internal cost field. This is enforced at the database level via row-level security, not just hidden in the UI.

How do I invite a subcontractor to a job?

Open the job, tap Members → Add subcontractor, and enter their email. They receive an invite, create a free sub account, and upload their General Liability, Workers' Comp, and W-9 documents. Workhand stores expiration dates and warns you when a sub's insurance is about to lapse.

Subs only see the jobs you assigned them to — not your customers, your costs, or any of your other jobs.

What does the crew chat actually do?

Each job gets its own chat thread. Office sees every thread, employees see only the jobs they're assigned to, and subs see only their scope. Messages support photo attachments, pinned messages, and read receipts. The point is to kill group texts and end the "wait, which job were we talking about?" problem.

What is AI Suggest? How does it work?

AI Suggest is a button inside the estimate editor that takes a plain-English project description (e.g., "16x32 gunite pool with travertine deck and salt system") and builds out the line items for you, pulling from your own catalog and estimate templates. You can edit, reorder, or delete any suggestion before sending. It saves the most painful part of estimating — staring at a blank line-item list — while keeping you in control of what the customer actually sees. The model used is Anthropic's Claude; we only send the project description plus your own item descriptions, never customer names, photos, or financial data.

Can I customize what tabs show on each job?

Yes. Every job has a configurable tab strip — Chat, Daily Log, Design, Estimate, Materials, Bids, Punch List, Selections, Chemical Log, Time, and more. You pick which tabs appear on each job from the job settings, so a pool build job can show Selections and Chemical Log while an HVAC service call shows just Chat, Daily Log, and Time. Keeps the field crew's screen focused on what matters for the work they're actually doing today.

Does Workhand do scheduling and dispatch?

Yes — a calendar view with crew assignments, daily logs, and per-job schedule events. Crews see today's stops on their phone the moment you assign them. We do not have a drag-and-drop dispatch grid or route optimization — if you stack 12 short service stops a day, look at Jobber or Housecall Pro instead.

What languages does Workhand support?

The app interface is English. Estimates and invoices you send to customers can be generated in English, Spanish, or Portuguese — you pick the language per document, which matters for crews working with Spanish-speaking and Brazilian-Portuguese-speaking homeowners. Workhand is one of the few contractor tools that ships multilingual customer documents out of the box.

Can I use Workhand for non-pool or non-construction work?

Yes. Any field-based trade that runs per-job projects works: general contracting, remodeling, HVAC, plumbing, electrical, roofing, fencing, decks, concrete, masonry, landscaping, lawn maintenance, pool service, and small custom builds.

It's not the right fit for high-volume service-ticket businesses or for production homebuilders running AIA-style progress billing with banks.

How is Workhand different from Jobber, Housecall Pro, or JobNimbus?

Three differences matter. First, Workhand is per-company flat pricing ($34.99 or $89.99/month) — no per-user fees, no per-estimate fees. Second, Workhand publishes its prices openly while JobNimbus and Buildertrend hide theirs behind a sales call. Third, Workhand is built mobile-first for project crews running 1-15 people, where Jobber and Housecall Pro are tuned for high-volume service businesses and JobNimbus is tuned for residential roofing.

See the full breakdown at JobNimbus vs Buildertrend vs Workhand.

What is the difference between the Pro and Team plans?

Pro is $34.99/month and covers unlimited jobs, up to 5 team members, estimates with e-signature, invoices, scheduling, materials, bids, and subcontractor insurance tracking.

Team is $89.99/month and adds up to 15 team members, cost tracking with profit-per-job visibility, sales commission tracking, the yearly ledger for 1099s, and priority email support. Both include the 14-day trial.

Does Workhand integrate with Stripe?

Two separate integrations, both Stripe. Stripe processes the Workhand subscription fee (Pro and Team) on Android and web — iOS uses Apple In-App Purchase per Apple's rules. Stripe Connect is the separate, optional integration that lets your customers pay your invoices by card or ACH. You can use one without the other.

Can I switch between the Pro and Team plans?

Yes, anytime, in either direction. Upgrade from Pro to Team and the upgrade is prorated immediately. Downgrade from Team to Pro and the change takes effect at the end of the current billing period (no proration on downgrades). All your jobs and historical data stay in place across plan changes — only the limits and feature set adjust.

How do I cancel my subscription?

On iOS, cancel through Settings → Apple ID → Subscriptions on your iPhone (Apple controls iOS subscriptions). On Android and web, cancel inside Workhand at Settings → Billing → Manage subscription.

Cancellation takes effect at the end of your current billing period — you keep full access until then. Your data stays intact in case you reactivate later.

What's your refund policy?

All payments are non-refundable except where required by law. If you believe you were charged in error — a missed trial cancellation, a duplicate charge, an active subscription you genuinely didn't use — email [email protected] within 30 days and we'll look at it.

For iOS subscriptions you can also request a refund directly from Apple at reportaproblem.apple.com — Apple owns iOS billing, so they decide those refunds.

Are there any per-user, per-estimate, or per-invoice fees?

No. The monthly subscription is the whole bill. Add a 5th or 15th crew member, send 500 estimates, generate 1,000 invoices — the price is still $34.99 or $89.99. If you turn on Stripe Connect to accept customer payments, Stripe takes their standard processing fee (2.9% + $0.30 for cards in the US) and that money goes to Stripe, not to us.

Who owns my data in Workhand?

You do. Customer records, jobs, estimates, invoices, photos, and every piece of content you upload remain your property. Workhand only stores it to run the service for you.

We do not sell your data, do not share it with advertisers or data brokers, and do not use your job content for any purpose beyond running the app. Full details are in the Privacy Policy.

Does Workhand use AI? What data is sent to the AI provider?

Yes, but only when you actively tap the AI Suggest button inside the estimate editor. When you do, the project description you typed plus item descriptions from your own catalog and templates are sent to Anthropic's Claude API to generate line-item suggestions.

No customer names, addresses, phone numbers, photos, payment data, or QuickBooks-sourced data are sent. Per Anthropic's commercial API agreement, this data is not used to train models. If you prefer not to send anything to a third-party AI, simply don't tap the button — all other estimate features work without it.

Is Workhand GDPR, CCPA, HIPAA, or SOC 2 compliant?

Workhand honors GDPR and CCPA data rights — access, correction, export, and deletion — for every user regardless of location. You can request any of these in Settings or by emailing [email protected].

Workhand is not HIPAA-regulated software (it is not designed for protected health information) and is not currently SOC 2 audited. Our infrastructure runs on SOC 2-compliant providers (Supabase, Stripe, Cloudflare) and all data is encrypted in transit and at rest.

What third parties does Workhand send data to?

A short list: Supabase (database and file storage), Stripe (subscription billing and optional customer payments), Resend (transactional email delivery), Expo Push (notifications), Cloudflare (DNS and public viewer hosting), Sentry (crash reports, no customer data), Intuit / QuickBooks Online (only if you connect it), and Anthropic (only when you tap AI Suggest).

The full processor table including exactly what each one receives lives in the Privacy Policy.

How safe are public estimate, invoice, and job portal links?

Each link uses a random unguessable token (UUID-based) and is sent only to the recipient you specify. There's no directory of links and no way to brute-force them. Owners can rotate or disable any token from the app, which immediately revokes the link for everyone who has it. Treat the links like passwords — only share with the intended recipient.

What devices does Workhand work on?

Workhand runs on iPhone (iOS 15+) and Android (Android 8+). It also runs on iPad and Android tablets. There is no native desktop app, but customers receive estimates and invoices as web links that open in any browser on any device.

The contractor app itself is mobile-only — that is intentional, because the job site is the phone.

Does Workhand work offline?

Partially. You can view jobs, customers, and recent estimates / invoices that were already loaded before you lost service. Crew chat, photo uploads, and new estimates queue locally and sync the moment service comes back.

We do not yet support a fully offline mode for creating brand-new jobs from scratch.

Does Workhand have a desktop app?

No native desktop app. The contractor-side app is mobile (iPhone, iPad, Android phone, Android tablet) because field crews live on phones. Office staff who want a bigger screen typically run the app on an iPad or open the customer-facing portals and document viewers in a desktop browser. A web app is on the long-term roadmap but is not promised for a date.

Does the customer-facing portal require my customer to install an app?

No. When you share an estimate, invoice, or job portal link with a customer, they open it in any web browser — Safari, Chrome, anything. No login, no app install, no account creation. They see a clean branded page with your logo, can pay online if you have Stripe Connect enabled, and can e-sign estimates from their phone or laptop.

How do I get support?

Email [email protected]. Every email is read by a human, typically within one business day; Team plan customers get priority response.

There is no phone support yet. For setup questions, the setup guide walks through the first hour. For billing issues, include your account email and we can usually resolve them the same day.

Can I export my data?

Yes. Go to Settings → Export your data and Workhand generates CSV files of your jobs, customers, estimates, invoices, payments, time entries, and mileage logs. Photos can be bulk-downloaded from each job. There is no charge and no waiting period — the export is generated on demand.

How do I delete my account?

Go to Settings → Delete account in the app. The deletion is permanent: your profile, jobs, customers, estimates, invoices, photos, and uploaded files are removed within 30 days, and backups roll off within 90 days.

Stripe payment records are retained for 7 years per Stripe's policy and US tax law. If you only want to pause your subscription, cancel in Settings → Billing instead — your data stays intact.

Can I transfer ownership of my company account to someone else?

Yes. The current owner goes to Settings → Company → Transfer ownership and enters the email of the new owner (they have to already be a member of the company). The new owner accepts the transfer and inherits billing, all jobs, and admin rights. The previous owner becomes a regular admin member but keeps full access. This matters when you sell the business or hand it to a partner.

What happens to my data if I cancel but don't delete my account?

Your account drops to the Free plan at the end of the current billing period. All your historical jobs, customers, estimates, and invoices stay intact and viewable. New activity is limited to the Free-plan caps (1 active job, 1 user). If you reactivate Pro or Team later, everything picks up where you left off — no data loss.