A private link per job. Yesterday's photos, this week's schedule, the current selections, any change order waiting on their signature. No login. No app to install. Just the link.
On a $180k pool build in 2023 I fielded 47 calls from the homeowner over 90 days, and 43 of them were "any update on the plumbing?" That is The Field-Office Latency Gap at the customer level. Homeowners want to see the job move without paying $499 a month for a Buildertrend seat. I built the customer portal so the homeowner sees the phase, the photos, the invoices, the payment link, in one clean view they do not need to be trained on.
Crew snaps and uploads. Portal-visible ones auto-publish to the customer feed. Internal-only ones stay on your side.
Today plus the next seven days on their job. When you'll be back, who's coming, what's on deck. Kills three of every five texts.
Scope grew. Customer sees description, price, signs with a finger. Locked into the job record. No end-of-job fights.
Paint colors, fixtures, tile, hardware. What's picked, what's still open. Customer stops asking "did we lock in the faucet yet?"
Original contract, every progress invoice, every payment received. One place. No emailing PDFs three months later.
Tokenized link, private to this customer and this job. Revoke or rotate any time. Homeowner never downloads a contractor app.
Workhand mints a private portal link the moment the job exists. No extra step, no separate setup.
Send it once. Customer bookmarks it on their phone. That link is the portal for the whole build.
Crew uploads photos, you post the week's schedule, invoices go out. Everything routes to the portal automatically.
Homeowners text three things: what got done yesterday, when are you coming back, what's next. The portal shows all three at a glance. Once they trust it's current, the texts stop.
On a Davis Islands renovation the homeowner was traveling in Italy the last three weeks of the build. Normally that means a WhatsApp thread of photos I take on my personal phone and a lot of "when will it be done" pings. Instead she watched the phase progression in the customer portal, paid the final draw the day her plaster hit target, and never called me once. That is what a portal is supposed to do. Give the homeowner a window and give the PM the calls back.
Free forever plan, no credit card. Pro trial is 14 days. Cancel any time.